* No money refunds, you can only exchange your item by returning it within 5 workdays for another item or a (timeless)  giftcard

* TWYS can not be responsible for choosing a wrong size, style or color.

*All handmade jewelry should be handled with care. Repairs can be carried out free of charge up to 1 month after purchase, after which there will be additional costs for a repair.

 * TWYS is not liable for discolouration of Jewelry materials, because I work with metal and gold or silver plated methods that do not all have the same effect. This also differs per acidity per skin. A jewel can also discolour due to sunlight, water or wearing perfumes and oils.

Is there any problem with your purchase and you still want to return for a money refund, please contact me first so we can discuss the options. Because you have to understand it costs a lot of time, money and (unnecessary) energy.

TWYS is  not like big company's where you can order something online, just to check the size or color and then send it back. This is not sustainable at all and It's more complicated then you think.

I know it's more difficult to buy clothing or shoes online, so I am here for all questions, doubts, etc and I do my best to inform you about an item as much as I can. But if you're not 100% sure please do not buy it online, and just come visit me in my physical shop to try it on! ;)

Thank you for your understanding!